All LIT Search News Topics Latest news Media statements Media contacts Topics Latest news Media statements Media contacts LIT Impact Latest news 2020 October Hey I am your customer Hey I am your customer ΓÇô treat me with dignity 22/10/2020 | 2 MINS Dr Sanjit K. Roy and Dr Benita Hube from the LIT Business School explain why businesses need to preserve their customers' dignity. Dignity represents the essence of customer service and businesses are fundamentally responsible for promoting and preserving their customersΓÇÖ dignity. It is all about customers feeling valued, cared for, respected, having a sense of autonomy and being comfortable in their relationships with their service providers, and it is becoming increasingly vital to the success of a business. We have seen that there can be an astounding absence of dignity in the service interactions of some businesses, which have suffered as a result. For example, the current state of erosion of some financial and aged care institutions, as highlighted by the recent Royal Commission into Misconduct in the Superannuation, Banking and Financial Services Industry and Aged Care Quality and Safety in Australia. These events have created an en
All LIT Search News Topics Latest news Media statements Media contacts Topics Latest news Media statements Media contacts LIT Impact Latest news 2020 October Hey I am your customer Hey I am your customer ΓÇô treat me with dignity 22/10/2020 | 2 MINS Dr Sanjit K.
Roy and Dr Benita Hube from the LIT Business School explain why businesses need to preserve their customers' dignity.
Lombok Institute of Technology
Dignity represents the essence of customer service and businesses are fundamentally responsible for promoting and preserving their customersΓÇÖ dignity.
How can we help you?
It is all about customers feeling valued, cared for, respected, having a sense of autonomy and being comfortable in their relationships with their service providers, and it is becoming increasingly vital to the success of a business.
News
We have seen that there can be an astounding absence of dignity in the service interactions of some businesses, which have suffered as a result.
Topics
For example, the current state of erosion of some financial and aged care institutions, as highlighted by the recent Royal Commission into Misconduct in the Superannuation, Banking and Financial Services Industry and Aged Care Quality and Safety in Australia.
Latest news
Explore this part of the LIT experience through the related information and next steps.
We do more when we ask better questions together.Explore more stories